To request a flight refund, please call us at 1-800-I-FLY-SWA (1-80) or email us using the form. Please attach copies of your expenses for review. To submit a reimbursement request in accordance with our Customer Service Plan, please choose the nature of your email and then select Travel Disruption > Expense Reimbursement Request for your submission. You may submit receipts via Email Us on. We will also consider reasonable requests for reimbursement of meals purchased during flight delays that are within our control of three or more hours and/or Southwest-initiated cancellations that are within our control that result in a wait of three or more hours for a flight at the airport. The new flight must be between the same original and arrival cities as on the first ticket, and can be plus or minus 14 days from the original departure date. Since SW changed your flight, SW will allow you to change to a better fligh at no cost - if you find one. mechanical problems, aircraft swap) that resulted in an overnight stay away from home, we will consider reasonable requests for reimbursement of meals, hotel stays, and ground transportation to/from the hotel. Sometimes that means a change from a convenient flight to an inconvenient one. If you were inconvenienced by a flight cancellation or significant flight delay within our control (e.g.
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